General terms and conditions and cancellation policy (§ 3)
These General Terms and Conditions (GTC) apply to all deliveries from Ulrich Moskopp to consumers.
A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
The purchase contract is concluded with:
conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.
By clicking the [“Buy now”] button, you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order with an order confirmation email immediately after receipt of your order.
right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, make use of your right of withdrawal according to Section 4.1, you have to bear the regular costs of the return.
For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must contact us at:
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. If you make use of this option, we will send you confirmation of receipt of such a revocation.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
– End of revocation –
(¹ This cancellation policy does not apply to the separate delivery of goods.)
prices and shipping costs
The prices stated on the product pages include statutory VAT and other price components.
No shipping costs are charged for deliveries within Germany. For deliveries outside of Germany, we will tell you the costs by email or on the phone.
Delivery only in Germany.
The delivery time is up to 7 days. Any deviating delivery times are indicated on the respective product page.
Payment is made in advance. We deliver the goods after payment.
retention of title
The goods remain our property until full payment has been made.
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.